Legal documents
All of Routena's legal and contractual documents in one place. Each document has a version and an effective date.
The documents applicable to a Client are the versions identified in the signed Offer or Agreement, together with updates that have become validly applicable under the procedure set out in the contractual documents.
Routena General B2B Terms and Conditions
The general contractual terms for Routena's services to business (B2B) customers.
Version 2026.3 · effective from22 July 2026
Service level agreementService Level Agreement ("SLA")
Availability level, measurement, exclusions and service credits — applicable only if included in the Offer.
Version 2026.3 · effective from22 July 2026
Data processing agreementData Processing Agreement (DPA)
The agreement governing Routena's processing of personal data as a processor (Art. 28 GDPR).
Version 2026.3 · effective from22 July 2026
Contractual scheduleData Portability and Provider Switching Annex
How you export your data and switch provider, under the Data Act.
Version 2026.3 · effective from22 July 2026
Technical registerExport Formats Register
The technical register of formats and data categories you can export from Routena.
Version 2026.3 · effective from22 July 2026
Subprocessor listList of Sub-processors
The third-party providers that may process personal data to deliver the services.
Version 2026.3 · effective from22 July 2026
Privacy noticePrivacy Policy
How Routena processes personal data as an independent controller.
Version 2026.3 · effective from22 July 2026
GDPR overviewGDPR — overview
An overview of Routena's roles (controller and processor) with links to the relevant documents.
Version 2026.3 · effective from22 July 2026
Cookie policyCookie Policy
Which cookies the Routena site uses and how you control your preferences.
Version 2026.3 · effective from22 July 2026